FAQs | First Class Collision
Frequently Asked

Answers, First Class.

Everything you need to know about our process, insurance, and warranty.

Category

General

Walk-ins are always welcome, but booking ahead means you'll be seen right away. You can call us or use the online estimate form and we'll typically get you a quote within 24 hours.
Most minor repairs take 3–5 business days. More extensive structural or frame work can take 1–3 weeks depending on parts availability. We'll give you a specific timeline once we've assessed the damage.
Yes — every repair we perform is backed by our lifetime warranty for as long as you own the vehicle, covering both parts and workmanship.
Category

Insurance

We work directly with all major insurance providers and handle direct billing, so you don't have to deal with the paperwork yourself.
No. In Florida, you have the legal right to choose your own repair shop regardless of what your insurance company suggests. We'll work with your insurer on your behalf either way.
Your deductible is set by your insurance policy, not by us. We'll let you know exactly what's owed once your claim is processed and always keep you informed before any work begins.
Category

Repair Process

Whenever possible, yes. We prioritize OEM parts to restore your vehicle to factory specification, and we'll always discuss part options with you before any work is approved.
Yes. Our computerized color-matching system can replicate factory finishes as well as most custom or aftermarket colors for a seamless blend.
Absolutely. Any repair that affects a camera, radar, or sensor system is recalibrated in-house to OEM specification before your vehicle is returned to you.
Category

Logistics

We can coordinate a rental through your insurance's rental coverage, or connect you with a local partner if you're paying out of pocket.
Yes. If your vehicle isn't drivable, give us a call and we'll help arrange a tow to our shop.
We're open Monday through Friday, 7:30 AM – 5:00 PM. Drop-offs and estimate requests can also be submitted online any time.